Integration troubleshooting
Steps to check when a connected service is not working as expected.
Updated1 min readintegrations
Start with the integration settings
Open Settings → Integrations and select the service. Check its connection status, any error shown on the page, and which features or data categories are enabled.
Common checks
- The account needs to reconnect: Use Reconnect if that control appears, then complete the sign-in or consent step with the provider.
- The wrong account or organization is connected: Confirm that you selected the intended Google Workspace account, Slack workspace, GHL Location, SoCap organization, or Meta Business Portfolio.
- A channel or number is missing: Check the provider's settings and confirm the service is configured for the intended channel, phone number, or webhook.
- The provider reports an error: Review the error and timestamp in the provider's own settings or logs. Some connection problems must be corrected there before SunrAI can continue.
Ask your team for help
If the connection still does not work, ask your team Owner or Admin to review it. Share the integration name, the error message and time, and the affected customer or project. Do not send passwords, access tokens, or secret keys.