Storm follow-up queue
Review existing customers affected by storms and prepare follow-up.
Updated1 min readstorm
The Storm follow-up queue groups storm activity by existing customer so your team can review each customer's history and decide what to do next.
Sort and review the queue
The default order is by exposure. You can also sort by newest storm, system size, time since the last outreach, or manual priority.
Open a customer row to review:
- Storm events associated with the customer
- Previous outreach and responses
- The option to compose a follow-up message
Review the contact history before reaching out. SunrAI does not automatically contact customers from the storm queue.
Bulk outreach
Bulk sending is not enabled for customer-facing storm outreach. Use the compose flow to review and prepare individual messages.