Reset your password
Request a Stack Auth password-reset email and return to the SunrAI sign-in page.
SunrAI uses Stack Auth for account sign-in and password reset. The public reset form gives the same confirmation whether or not an account exists for the address.
Reset your password
Open sign-in
Open Forgot password
Click Forgot password, or go directly to www.sunrai.ai/handler/forgot-password.
Send the reset email
Enter the email address you use to sign in and click Send Email. SunrAI shows an account-neutral Check your email confirmation.
Choose a new password
Open the reset link and follow the password requirements shown on that screen. SunrAI does not publish a separate fixed rule here because the authentication policy can change.
Return to sign-in
Use Back to sign in, then sign in with the new password.
Troubleshooting
"I didn't get the reset email" — Check spam and search for the password-reset message associated with your SunrAI/SoCap sign-in. Corporate filters can delay transactional mail, so wait several minutes before requesting another message.
"The form did not tell me whether my account exists" — That is intentional. The same confirmation prevents the reset form from revealing registered email addresses. If you are unsure which address was used, try a sign-in address you control or contact SunrAI support; an editable team-roster address is not authoritative for sign-in.
"The reset link is invalid or unavailable" — Return to the forgot-password page and request a new message. Use the newest valid link delivered to the account email.
"My Owner sent a reset but it went to an old roster address" — Team-triggered resets use the verified Stack Auth account address, not an editable team-roster email. Contact SunrAI support if the verified sign-in identity needs to be reconciled.