Notification preferences and workflows
Choose how supported notifications reach you and understand what those choices control.
SunrAI does not provide a notification-workflow builder in Settings. You can choose how you receive the notification types available to your team.
What preferences control
Notification preferences let you choose available in-app, email, and browser-push notifications. Your choices affect how you receive those notifications; they do not create an automation or add a new notification type.
Employee notification preferences also do not control customer-facing email, text messages, or other customer communications. Those are managed separately from your personal notification settings.
Troubleshooting
"I changed a preference but no workflow was created." — Preferences only change how you receive supported notifications. They do not create team automations.
"I want to add a notification type." — The available types appear on Settings → Notifications. If the update you need is not listed, there is no setting here to add it.